Warranty and Returns policy.

Effective Date: 05/01/2024

At Ocean Auto Color, we are committed to providing you with high-quality products and excellent service. Please carefully review our Warranty and Returns Policy to understand your rights and our obligations regarding your purchase.

Warranty Policy

We stand behind the quality and durability of our products.

Limited Warranty

  • All Ocean Auto Color products are covered by a 30-day limited warranty from the date of delivery.

  • This warranty covers manufacturing defects, including defective components or materials.

What Is Not Covered

The warranty does not cover:

  • Normal wear and tear, misuse, or improper handling.

  • Damage caused by negligence, accidents, or unauthorized modifications.

  • Issues resulting from failure to follow the instructions provided in the User Guide.

If you believe your product is defective under our warranty, please contact us at support@oceanautocolor.com with proof of purchase and a detailed description of the issue.

Returns Policy

Due to the nature of our products and their use in professional environments, we do not accept returns once an item has shipped.

Order Cancellations

  • Orders can be canceled within 24 hours of placement by contacting us at support@oceanautocolor.com.

  • Once the 24-hour cancellation period has passed, your order will be processed, and no changes or cancellations can be made.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

  • Provide photos of the damaged product and packaging, along with your order details.

  • We will work with you to resolve the issue, which may include sending a replacement or refunding the cost of the item at our discretion.

Shipping Errors

If your order is not delivered due to an error on our part (e.g., incorrect address entered during processing), we will reship the item at no additional cost. If the error was due to incorrect information provided by the customer, additional shipping charges may apply.

How to Request Warranty Service or Report an Issue

  1. Contact us via email at support@oceanautocolor.com.

  2. Include your order number, proof of purchase, and details about the issue.

  3. Provide clear photos or videos (if applicable) to help us assess the situation.

  4. Allow up to 5 business days for us to review your request and respond with a resolution.

Refunds

Refunds are only issued in the following situations:

  • Your order is canceled within 24 hours of placement.

  • You receive a defective product covered under our warranty, and we are unable to provide a replacement.

  • Refunds are processed back to the original payment method and may take 5-10 business days to appear, depending on your financial institution.

Contact Us

If you have any questions or concerns about this policy, don’t hesitate to reach out to us:

  • Email: support@oceanautocolor.com

  • Phone: 949-872-4289

  • Mailing Address: 5000 Birch St Suite 3000 Newport Beach CA 92660